Shipping Policy
Last updated: January 2024
Processing Time
Orders are processed within 1-3 business days after payment confirmation. Custom formulations may require additional preparation time. We do not ship on weekends or holidays.
Shipping Methods
We partner with reliable carriers including USPS, UPS, and FedEx. At checkout, you may select from standard, expedited, or overnight shipping (where available).
Shipping Rates
Shipping costs are calculated at checkout based on your location, selected method, and order weight. Promotional free shipping offers may apply to qualifying orders.
Delivery Estimates
Standard shipping within the continental US typically takes 3-7 business days. Expedited shipping averages 2-3 business days, while overnight options are delivered next business day.
International Shipping
We currently ship to select countries. International delivery times vary by destination and may be impacted by customs delays. Customers are responsible for duties, taxes, and import fees.
Order Tracking
Once your order ships, you will receive an email with tracking details. You can monitor your package in real-time through the carrier’s website.
Damaged or Lost Packages
If your order arrives damaged or does not arrive within the estimated timeframe, please contact us immediately. We will work with carriers to resolve issues or issue replacements.
Shipping Restrictions
We are unable to deliver to P.O. Boxes, APO/FPO addresses, or regions restricted by law. Certain products may have additional shipping limitations due to regulatory requirements.
Contact Information
Questions about our shipping policy? Contact our support team:
Email: shipping@vita-choice.com
Phone: +1 (555) 123-4567
Hours: Monday–Friday, 9AM–6PM EST